Live team map awareness

Delete your account

How to delete your VisAware account, what we remove, and what stays with your team.

What deletion removes

• Your account is deleted and anonymized. The name becomes "Deleted account", the email is replaced so it cannot be used to sign in, and the password stops working. Your region choice and the network details saved with the terms are cleared.
• Saved sessions are turned off, so they cannot be used to sign in again.
• Push notifications for the account are turned off.
• You are removed from every group you belong to.
• Direct messages you sent, and direct messages sent to you, are deleted.
• Team chat messages you sent are deleted.
• Location samples stored for your account are removed, including samples on units from other teams. The live position is cleared and sharing stops on every unit you are assigned to. Samples that are not tied to your account are left in place, so an earlier person who used that unit keeps their track. The unit itself stays with the group so the badge can be assigned again.
• Your choices about which units you see on the map are removed.
• Password reset links for the account stop working.

What stays

• The group's payment customer and subscription at Stripe stay. Delete account does not cancel billing and does not remove that customer.
• Alerts and points of interest stay with the team because they are the team's safety records. The team can remove them. An unpaid trial group that is closed has those alerts marked deleted. Photos and Planned Routes stay with the team, and the team can remove them. Closing an unpaid trial does not erase photos, Planned Routes, or SOS records. SOS records stay with the team. Resolving an SOS does not erase the record. Deleting your account does not close the group.
• Support messages you sent stay in our support records.
• Location samples that are not tied to an account stay until the normal cleanup. That cleanup removes location history older than 72 hours. 72 hours is the default.

How long

• Location samples tied to your account are removed when the account is deleted.
• Location history that is not tied to an account is removed when it is older than 72 hours. 72 hours is the default.
• Saved sessions are turned off immediately. A sign-in that was already issued stops working when it expires. The default is 15 minutes. The app signs this device out right away.
• If you cannot sign in, a request from this page is handled within 30 days.

If you manage the group

If you are the only person who can manage any group that still has other people, deletion is stopped. Promote someone else to Team Leader, or remove the other members, first.

If you pay for the group and a subscription is still running, including a trial or an unpaid bill, deletion is stopped. Cancel it on the Billing page first. We do not cancel it for you.

Delete in the app

Sign in, open Profile, and choose Delete account. Read what will be removed. Type DELETE. The delete button stays off until you do that. Cancel closes the screen and does not delete anything.

Cannot sign in